Apple T2 MacBook Pro 15,2, i5 8279U 2.40GHz 8GB RAM 256GB SSD, Space Grey Grade Good Brown Box 00 MHZ LPDDR4 Processor with 00 MHZ LPDDR4 Processor with Generation Intel Core i5 1145G7 Processor (4 Cores Keyboard and Trackpad Full size backlit keyboard with: 64 (U 5 High Sierra Size and Weight Height: 0 The lid of the laptop does have visible marks & scratching of different types
Check whether a displayed status includes its own update time. Check whether automated messages arrived later than the underlying action.
A payment message and an order confirmation may provide different parts of the situation. If the process is interrupted, use existing records to determine whether it completed.
Check whether a required step or included component has been overlooked. Base the report on the documented offer and the actual difference you can describe.